Citizens Pay - Capital Diamond Star Group

Challenge

Align with the documented FSDs and new business requirements while ensuring compatibility with the vendor development team's capabilities.

Solution

• User Research: Conducted surveys and analyzed user behavior to identify pain points and preferences in the previous user experience.

• Modern Design: Implemented a clean design with improved navigation and visual appeal.

• Design System: Developed a Design System to increase UI consistency, aligning with Brand Guidelines.

Results

• 20% increase in active users.

• 40% increase in new users.

• 80% improvement in UI consistency.

• Improved customer satisfaction based on post-release surveys.

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Due to the company policy, I would prefer to discuss further details verbally during the interview.